At Arogya Clinic, our cornerstone philosophy is a steadfast commitment to providing safe, accessible, transparent, and high-quality healthcare to every individual who walks through our doors. We continuously strive for clinical excellence and compassionate service; however, we recognize that there may be moments when your experience does not align with your expectations or our established standards.
We firmly believe that patient feedback—including grievances and complaints—is an invaluable catalyst for systemic improvement. If you have a concern regarding patient care, staff behavior, medical safety, billing transparency, or operational efficiency at our clinic, we want to hear from you.
Patient Grievance Redressal Policy
At Arogya Clinic, our cornerstone philosophy is a steadfast commitment to providing safe, accessible, transparent, and high-quality healthcare to every individual who walks through our doors. We continuously strive for clinical excellence and compassionate service; however, we recognize that there may be moments when your experience does not align with your expectations or our established standards.
We firmly believe that patient feedback—including grievances and complaints—is an invaluable catalyst for systemic improvement. If you have a concern regarding patient care, staff behavior, medical safety, billing transparency, or operational efficiency at our clinic, we want to hear from you.
Our Resolution Protocol
To ensure your concerns are addressed promptly, objectively, and with the utmost confidentiality, we have established a structured grievance redressal mechanism.
Contact the Clinic Directly
You can lodge a formal complaint via any of the following methods:
Phone: [Insert Local Clinic Phone Number, e.g., +91 XXXXX XXXXX]
Email: [Insert Clinic Email, e.g., contact@arogyaclinic.com]
In-Person / Mail: Please visit the front desk or write to:
Escalation Paths
If your issue is not resolved to your satisfaction by our local clinic administration, you may escalate the matter depending on your specific healthcare program:
1. Ayushman Bharat / State Health Insurance Scheme Patients
If you are treated under a government panel or state health scheme (such as Ayushman Bharat / PM-JAY) and disagree with a care or billing decision, you can contact the National Health Authority grievance cell directly:
National Toll-Free Helpline: 14555 or 1800 111 565
Online Portal: grievance.pmjay.gov.in
2. Chief Medical Officer (CMO) / Local Health Authority
For unresolved medical negligence, safety violations, or public health concerns, you have the right to appeal to the local district health regulatory body:
Authority: Office of the Chief Medical Officer (CMO) / District Health Officer
Address: [Insert Local District Medical Office Address, City]
